Return Policy

Returns and Exchanges for Jewelry Purchases

Please contact us at jewelry@outofmyhands.com for Return Merchandise Authorization prior to shipping the item back.  To be eligible, returns and/or exchanges of merchandise must be within 14 days from date of delivery. Merchandise cannot be worn and must be in original packaging and in saleable condition and accompanied by a sales receipt. Return items must not be altered. Altered products are non-refundable.  We suggest using a trackable shipping service.

Returns/Exchanges should be mailed to:

Out of My Hands

P.O. Box 200194

Denver, Colorado 80220

Once your return is inspected, you will be notified of the approval or rejection of your refund.

If approved, all returns will be credited to the original form of payment. Your account will be credited for the original amount paid for the merchandise upon processing the returned item(s). An email notification will be sent to you upon our completion of the return process.  Refund times vary from bank to bank.

THERE ARE NO RETURNS or EXCHANGES ON SALE ITEMS. NO EXCEPTIONS.

NO RETURNS or EXCHANGES ON COMMISSIONED PIECES. NO EXCEPTIONS.

WE ONLY DO EXCHANGES ON ITEMS THAT ARE DEFECTIVE.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.