This policy is designed to encourage ease and excellence in our communication, to give your store a beautiful, dynamic collection of work and to encourage cross-promotion of our businesses. If you have any questions about these policies, please do not hesitate to ask.
The initial minimum order is $400. The reorder minimum is $250.
All orders must be paid in full before shipment unless otherwise noted. Net 30 terms may be extended at the artist’s discretion.
The average lead time is 21 business days. An estimate of the delivery date will be provided at the time of the order. Please keep in mind that each piece is individually handmade.
Exchanges of undamaged, salable-condition products within 120 days of their original shipping date, are reviewed on a case-by-case basis. If you’ve noticed a particular piece is just not selling, it is possible to exchange it for another style. Please notify Out of my Hands for approval before shipping the item(s).
Please inspect your shipment carefully. In the unlikely event that there is damage to a piece of jewelry, due to the way it was crafted, please email firstname.lastname@example.org and type DAMAGE in the subject line. Emailed repair requests received within 10 days of their original shipping date, will be repaired for free for wholesale clients. If a customer comes to you with a damaged product, please send them directly to email@example.com and have them type DAMAGE in the subject line. Requests must be accompanied by proof of purchase receipt. If an item is damaged because of the way it was made, repairs will be made free of charge, if requested within 10 days of their purchase. Any other repairs will be reviewed on a case-by-case basis and if accepted, an hourly repair fee will be applied.
After placing your first order, your store’s location and web address will be included on my Where To Purchase section. A link from your company’s website to mine is appreciated for SEO purposes.